|
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Job Vacancies
Department of Families, Housing, Community Services and Indigenous Affairs
Positions Available
| Impact Reference No |
|
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) or Non-Ongoing (Specified Term for an initial period 12 months) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
Office of Housing Branch |
| Section/ICC |
National Housing Supply Council Section |
| Position Title |
Senior Data Analyst |
| Location |
Woden |
| Security Requirements |
No Security Clearance Required |
|
The National Housing Supply Council Section is seeking a senior author, with experience in analysis of housing issues, to work closely with National Housing Supply Council in the drafting and development of the annual State of Supply reports. The role includes high level research and data analysis. |
- opportunity to work at the forefront of Government priorities
- specialist roles in providing housing advice
- interesting research and data analysis work
|
Information about the Section/Branch |
The National Housing Supply Council Section supports the work of the National Housing Supply Council (NHSC), an independent body that reports to the Government through the Minister for Housing on housing demand and supply projections over the next 20 years. The section's roles include undertaking research and data analysis for the annual State of Supply report and developing this report. Information on the NHSC is at www.nhsc.org.au. |
Description of the Role |
TThe senior data analyst will lead a team which manages the data collections that support the National Housing Supply Council's annual State of Supply reports. This includes data compilation, analysis and modelling using a range of data sources in Australia , including ABS economic and social collections. The data team also works closely with data analysts in state and territory governments. |
Contact Officer |
Name: Jillian Moses
Phone: (02) 6132 1509 |
Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications in economics and/or experience in analysis of housing issues would be an advantage |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated conceptual, analytical and research skills, including an understanding of housing policy issues
Criterion 2
Knowledge and experience managing quality in statistical collections, including comprehensive skills relevant to data interrogation and analysis
Criterion 3
Demonstrated initiative, sound judgement and ability to lead a small team to meet deadlines
Criterion 4
Proven ability to effectively organise, plan and deliver complex data tasks
Criterion 5
Good written and oral communications skills, with proven ability to prepare complex technical documentation for non-technical audiences
Criterion 6
Demonstrated awareness of, and commitment to, the APS Values and Code of Conduct
|
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
|
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) or Non-Ongoing (Specified Term for an initial period 12 months) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
Office of Housing Branch |
| Section/ICC |
National Housing Supply Council Section |
| Position Title |
Senior Author |
| Location |
Woden |
| Security Requirements |
No Security Clearance Required |
|
The National Housing Supply Council Section is seeking a senior author, with experience in analysis of housing issues, to work closely with National Housing Supply Council in the drafting and development of the annual State of Supply reports. The role includes high level research and data analysis. |
- opportunity to work at the forefront of Government priorities
- specialist roles in providing housing advice
- interesting research and data analysis work
|
Information about the Section/Branch |
The National Housing Supply Council Section supports the work of the National Housing Supply Council (NHSC), an independent body that reports to the Government through the Minister for Housing on housing demand and supply projections over the next 20 years. The section's roles include undertaking research and data analysis for the annual State of Supply report and developing this report. Information on the NHSC is at www.nhsc.org.au.
|
Description of the Role |
The senior author will work closely with the National Housing Supply Council in the drafting and development of the annual State of Supply reports. This will include providing direction and oversight to staff in the section supporting the Council in relation to the drafting of sections of the reports, high level research and data analysis and understanding of key issues in the housing area.
|
Contact Officer |
Name: Jillian Moses
Phone: (02) 6132 1509 |
Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications in economics and/or experience in analysis of housing issues would be an advantage |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated conceptual, analytical and research skills, including an understanding of housing policy issues
Criterion 2
High level written and oral communications skills, including experience in written publications and the ability to write about housing data
Criterion 3
Well developed relationship management, negotiation and liaison skills, including the ability to effectively build relations with a diverse range of internal and external stakeholders
Criterion 4
Proven ability to effectively organise, plan and deliver outcomes
Criterion 5
Demonstrated initiative, sound judgement, capacity to meet deadlines and the ability to work flexibly both independently and as part of a small team
Criterion 6
Demonstrated awareness of, and commitment to, the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50013956 |
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
Systems, Strategies and Architecture Branch |
| Section/ICC |
FOFMS Development Section |
| Position Title |
Applications Development Section Manager |
| Location |
Tuggeranong |
| Security Requirements |
PROTECTED Security Clearance Required |
|
We are seeking an experienced and achievement oriented application development manager to manage the ongoing major system enhancements to FaHCSIA's Siebel implementation for Funding Management (FOFMS), and the Child Care Management (CCMS) hosted on behalf of DEEWR. The successful applicant will lead a team of 10-15 highly motivated and skilled analysts and developers and work closely with other FOFMS teams, IMTG technical teams and business stakeholders within FaHCSIA and DEEWR. |
- commitment to professionalism and professional development
- challenging and interesting work
- great team culture
|
Information about the Section/Branch |
The Systems, Strategy & Architecture Branch is responsible for the Department's enterprise systems platforms SAP and Siebel, as well as portfolio management, ICT governance, strategy and business engagement.
The FOFMS Development Section is responsible for the development of major enhancements to the FaHCSIA Online Funding Management System (FOFMS), the Department's Siebel implementation, to support mainstream grants management and the Child Care Management System (CCMS) hosted on behalf of DEEWR. The FOFMS Section development manages the design, development, testing and implementation of the FOFMS/CCMS systems.
|
Description of the Role |
The FOFMS Development Section Manager is responsible for the ongoing development and enhancement of FOFMS/CCMS. This involves management of a team of analysts, designers and Siebel developers, delivering 3 major releases per annum. It also requires the cultivation of strong relationships with stakeholders including the business owner(s) and client Program areas as well as other technical areas within the IM&T Group. Main duties include:
- project management of each release;
- stakeholder engagement and ongoing relationship management with FaHCSIA and DEEWR business and technical stakeholders;
- management of a team of 10-15 resources involved in the ongoing enhancement activities;
- participate in the broader strategic direction of FOFMS/CCMS activities.
|
Contact Officer |
Name: Stephanie Drew
Phone: (02) 6244 6099 |
Desirable qualifications / Additional Comments about the Position |
Experience and/or qualifications sufficient for membership to the Australian Computer Society. |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Achieves Results
Organisational and project management skills of a high order, with highly developed and demonstrated analytical and conceptual skills, comprehensive understanding and/or experience in the development, implementation and operation of large scale enterprise applications, with a proven record of achieving results, clear focus on business outcomes and continuous improvement.
Criterion 2
Cultivates productive working relationships
- Demonstrated ability to develop and sustain productive and mutually beneficial relationships with staff at all levels including senior management, external agencies and vendors both business and technical.
- Proven ability to build effective teams, guide and mentor staff and work collegiately and collaboratively across team boundaries.
Criterion 3
Exemplifies personal drive and integrity
Demonstrated professionalism with resilience, motivation, initiative and willingness to assume responsibility.
Criterion 4
Communicates with influence
Highly developed written skills and the ability to communicate clearly, listen, understand and adapt to the audience with proven high-level representational and negotiation skills. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50017899 |
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
Systems, Strategies and Architecture Branch |
| Section/ICC |
FOFMS Problem Management, Maintenance and Operations Section |
| Position Title |
Application Operations Section Manager |
| Location |
Tuggeranong |
| Security Requirements |
PROTECTED Security Clearance Required |
|
We are seeking an experienced application operations manager to manage the ongoing operation of FaHCSIA's Siebel implementation for Funding Management (FOFMS), and Child Care Management (CCMS). The successful applicant will lead a team of 10-15 staff involved in systems administration, problem analysis and resolution, maintenance and data quality activities and work closely with other FOFMS teams, IMTG technical teams and business stakeholders within FaHCSIA and DEEWR to ensure the ongoing quality, reliability and stability of FOFMS/CCMS. |
- commitment to professionalism and professional development
- challenging and interesting work
- great team culture
|
Information about the Section/Branch |
The Systems, Strategy & Architecture Branch is responsible for the Department's enterprise systems platforms SAP and Siebel, as well as portfolio management, ICT governance, strategy and business engagement.
FOFMS Problem Management, Maintenance and Operations Section (PMMO) The PMMO is responsible for ensuring the ongoing quality, reliability and stability of the FaHCSIA Online Funding Management System (FOFMS) and the Child Care Management System (CCMS) which is hosted on behalf of DEEWR. The PMMO manages a variety of systems administration, problem investigation, problem resolution, maintenance and data quality activities related to FOFMS/CCMS.
|
Description of the Role |
The FOFMS PMMO Section Manager is responsible for managing a team of 10-15 application support, systems analysis and programming staff. The role also requires the cultivation of strong relationships with stakeholders including the business owner(s) and client Program areas as well as other technical areas within the IM&T Group. Main duties include:
- manage daily operations and systems administration for FOFMS/CCMS including scheduling/monitoring batch processes and investigating exceptions
- manage the software registration activities associated with CCMS
- manage Tier 2 application support activities including problem analysis and resolution.
- manage the data quality of FOFMS/CCMS including analysis, design, development and implementation of data quality fixes.
- manage Tier 3 application support activities including continuous performance improvement and maintenance patch development.
- stakeholder engagement and ongoing relationship management with FaHCSIA and DEEWR business and technical stakeholders;
- participate in the broader strategic direction of FOFMS/CCMS activities.
|
Contact Officer |
Name: Stephanie Drew
Phone: (02) 6244 6099 |
Desirable qualifications / Additional Comments about the Position |
Experience and/or qualifications sufficient for membership to the Australian Computer Society. |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Achieves Results
Organisational and project management skills of a high order, with highly developed and demonstrated analytical and conceptual skills, comprehensive understanding and/or experience in the operation of large scale enterprise applications, with a proven record of achieving results, clear focus on business outcomes and continuous improvement.
Criterion 2
Cultivates productive working relationships
- Demonstrated ability to develop and sustain productive and mutually beneficial relationships with staff at all levels including senior management, external agencies and vendors both business and technical.
- Proven ability to build effective teams, guide and mentor staff and work collegiately and collaboratively across team boundaries.
Criterion 3
Demonstrated professionalism with resilience, motivation, initiative and willingness to assume responsibility.
Criterion 4
Highly developed written skills and the ability to communicate clearly, listen, understand and adapt to the audience with proven high-level representational and negotiation skills. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
Several |
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 1, $82,442 - $91,838 |
| Branch or Group for bulk rounds |
Performance Management and Modelling Branch |
| Section/ICC |
Policy Modelling Section |
| Position Title |
Senior Policy Modeller |
| Location |
Tuggeranong |
| Security Requirements |
HIGHLY PROTECTED
Security Clearance Required |
|
Senior Policy Modellers undertake complex model development, maintenance, analysis and research tasks. They provide technical leadership and support to more junior modelling staff. Each senior policy modeller manages the development, maintenance and use of one of the following suites of models: large SAS micro simulation models based on Centrelink administrative data; purpose-built and externally-sourced models; and Excel-based indexation, scenario and cameo (family and individual tax transfer) models. |
- commitment to workplace diversity
- opportunity for hands-on microsimulation model development, applying mathematical skills to complex policy issues and data sources
- flexible working environment
|
Information about the Section/Branch |
The Policy Modelling Section provides modelling services supporting FaHCSIA policy development, Budget costing and analysis of the interactions between the tax and social security systems
|
Description of the Role |
Senior Policy Modellers undertake complex model development, maintenance, analysis and research tasks, and contribute to team efforts on modelling activities, using a range of modelling tools, including SAS and Excel. They provide technical leadership and/or manage the development, maintenance and use of one of the following suites of models: large SAS microsimulation models based on Centrelink administrative data; externally-sourced and bespoke models; Excel-based indexation, cameo and scenario models. Senior Policy Modellers may also undertake other activities including management of agreements and contracts, liaison with model users and stakeholders and other administrative and corporate work on behalf of the section or branch. |
Contact Officer |
Name: Peggy Hausknecht
Phone: (02) 6244 7045 |
Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications in a quantitative related discipline and/or computer science, or substantial experience in a role similar to policy modelling would be desirable. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Sound conceptual, numerical, problem solving, logic, analytical and research skills.
Criterion 2
Ability to work to deadlines on short and long-term projects, both individually and as a member of a team.
Criterion 3
Effective writing, verbal communication and liaison skills.
Criterion 4
Demonstrated ability to interpret complex policy and legislation and translate rules into mathematical terms.
Criterion 5
Demonstrated skills in the use of SAS, Excel or similar technical tools for modelling and analysis purposes.
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50014102 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 1, $82,442 - $91,838 |
| Branch or Group for bulk rounds |
Research and Analysis Branch |
| Section/ICC |
Research Projects and Publications Section |
| Position Title |
Publications Editor |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
|
An opportunity exists to work in a team that produces FaHCSIA research and publications. The Publications Editor will primarily be responsible for managing a small team who capture, edit and deliver high quality research publications into the hands of policy makers and the external research community. |
- Dynamic environment
- Develop, maintain, and disseminate evidence
- Support policy and program work
|
Information about the Section/Branch |
The Research and Analysis Branch is a dynamic place to work and plays a pivotal role in supporting the policy and program development work of the department. Key activities of the branch include providing high quality research and evaluation support and coordination services, commissioning research, managing partnerships with external research providers, managing a number of major longitudinal surveys (HILDA, LSAC and LSIC) and undertaking in-house social research on priority policy issues of relevance to the Australian community.
Evidence-based policy plays a critical role in supporting the Government's commitment to addressing social disadvantage and improving the lives of Australians. The Research Projects and Publications Section assists FaHCSIA in the development, maintenance and dissemination of evidence that incorporates relevant policy considerations and robust research methodology. The Section is responsible for department-wide evidence-based products, including FaHCSIA's research publications series. The section also undertakes original research and data analysis.
|
Description of the Role |
The Research Publications Editor works in a team that produces FaHCSIA research and publications. They will primarily be responsible for managing a small team who capture, edit, and deliver high quality research publications (including Occasional Papers, Social Policy Research Papers and the Australian Social Policy Journal) into the hands of policy makers and the external research community.
|
Contact Officer |
Name: Samara McPhedran
Phone: (02) 6244 7039 |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated understanding of social policy issues and quantitative and qualitative research methodology.
Criterion 2
Well developed management, negotiation and liaison skills, including the ability to effectively build relationships with a diverse range of internal and external stakeholders.
Criterion 3
Ability to manage a research publications program, including a good understanding of dissemination methods such as print publication and web based tools.
Criterion 4
Well developed oral and written communication skills, including good attention to detail and the ability to represent the Department at research conferences and workshops.
Criterion 5
Demonstrated initiative, sound judgement, capacity to meet deadlines and the ability to work flexibly both independently or as part of a small team.
Criterion 6
Relevant academic qualifications. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50015276 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 1, $82,442 - $91,838 |
| Branch or Group for bulk rounds |
Business Planning and Financial Governance Branch |
| Section/ICC |
Financial Policy and Governance Section |
| Position Title |
Assistant Section Manager, Financial Policy |
| Location |
Tuggeranong |
| Security Requirements |
PROTECTED Security Clearance Required |
|
The Financial Policy and Governance Section is seeking an experienced financial policy officer to assist with the provision of advice and support to FaHCSIA staff on the Commonwealth's financial management framework and FaHCSIA's internal financial management policies and financial governance arrangements. |
- interesting, challenging and varied work
- flexible working environment
- work as part of a highly qualified and professional team
|
Information about the Section/Branch |
Within the Business Planning and Financial Governance Branch, the Financial Policy and Governance Section provides information, advice and support to FaHCSIA staff on the Commonwealth's financial management framework, FaHCSIA's internal financial management policies and financial governance arrangements, and develops and conducts financial management training. |
Description of the Role |
The successful applicant will be required to assist with the following tasks:
- The provision of advice and support to FaHCSIA staff on the Commonwealth's financial management framework and FaHCSIA's internal financial management policies and governance arrangements;
- Management of FaHCSIA's Certificate of Compliance process;
- Maintenance of FaHCSIA's Chief Executive's Instructions and Financial Rules; and
- Management of the development and delivery of financial management training.
The successful applicant will work collaboratively as part of a small team and will be provided with opportunities to develop and expand their already strong financial management and communication skills.
|
Contact Officer |
Name: Tracey Carroll
Phone: (02) 6244 6636 |
Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications in public policy, finance, law or related disciplines would be highly regarded. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Detailed knowledge and experience of the Commonwealth financial management framework with a demonstrated ability to apply this knowledge to advise and assist a range of stakeholders.
Criterion 2
Well developed written and oral communication skills with a demonstrated ability to liaise and negotiate with a range of internal and external stakeholders.
Criterion 3
Demonstrated ability to build and maintain productive working relationships.
Criterion 4
Demonstrated resilience and flexibility in managing conflicting priorities and achieving results.
Criterion 5
Demonstrated capacity to lead a small team and to work effectively either within a team or individually.
Criterion 6
Demonstrated personal drive and integrity and awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
|
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Performance Management and Modelling Branch |
| Section/ICC |
Policy Modelling Section |
| Position Title |
Executive Assistant and Office Manager |
| Location |
Tuggeranong |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
|
Policy Modellers undertake model development, maintenance and analysis, and contribute to team efforts on more complex modelling tasks, using a range of modelling tools, including SAS and Excel. Models used and maintained include a variety of micro simulation, indexation, scenario and cameo (family and individual tax transfer) models. |
- commitment to workplace diversity
- opportunity for hands-on microsimulation model development, applying mathematical skills to complex policy issues and data sources
- flexible working environment
|
Information about the Section/Branch |
The Policy Modelling Section provides modelling services supporting FaHCSIA policy development, Budget costing and analysis of the interactions between the tax and social security systems. |
Description of the Role |
Policy Modellers (APS6) undertake model development, maintenance and analysis tasks, and contribute to team efforts on more complex modelling tasks, using a range of modelling tools, including SAS and Excel. Models used and maintained include a variety of micro simulation, indexation, cameo and scenario models. Policy Modellers may also undertake other activities including management of agreements and contracts, liaison with model users and stakeholders and other administrative and corporate work on behalf of the section or branch.
|
Contact Officer |
Name: Peggy Hausknecht
Phone: (02) 6244 7045 |
Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications in a quantitative related discipline and/or computer science, or substantial experience in a role similar to policy modelling would be desirable. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Sound conceptual, numerical, problem solving, logic and analytical skills
Criterion 2
Ability to work to deadlines on short and long-term projects, both individually and as a member of a team
Criterion 3
Effective writing, verbal communication and liaison skills
Criterion 4
Demonstrated ability to interpret complex policy and legislation and translate rules into mathematical terms
Criterion 5
Skills, or the ability to obtain skills, in the use of SAS, Excel or similar technical tools for modelling and analysis purposes
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50018981 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Indigenous Programs and Economic Development Group |
| Section/ICC |
Executive Section |
| Position Title |
Executive Assistant and Office Manager |
| Location |
Woden |
| Security Requirements |
HIGHLY PROTECTED
Security Clearance Required |
|
The Indigenous Programs and Economic Development Group Manager is looking for a professional and highly motivated person with great people skills to take up the position of Executive Assistant and Office Manager. The successful applicant will have good attention to detail, be on the ball and enthusiastic. |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
The Group comprises four Branches: the Remote Service Delivery Branch, the CDEP Policy and Program Branch, the Indigenous Economic Development Branch, and the Indigenous Programs Branch.
|
Description of the Role |
The Executive Assistant and Office Manager supports the Office of the Group Manager, Indigenous Programs and Economic Development. The position is a key contact point for the Group and in many ways it is the "face" of the Group to the rest of FaHCSIA. The occupant of the position is required to work closely with many internal and external stakeholders.
Tasks will include office management, administrative support, negotiating with departmental corporate and information service providers, diary management, managing telephone calls, email management, preparing and tracking correspondence, coordinating travel and accommodation, tracking budgets and expenses, organising meetings and maintaining information systems. |
Contact Officer |
Name: Bryan Palmer
Phone: (02) 6121 4470 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated experience in the provision of executive support to senior executive staff including the ability to manage the emails and diary of a Group Manager
Criterion 2
Well developed organisation and administrative skills, including demonstrated flexibility and innovation in solving problems and working under pressure to meet deadlines
Criterion 3
Demonstrated written and oral communication skills including strong interpersonal skills and the demonstrated capacity to interact positively with a wide range of stakeholders
Criterion 4
Sound judgement combined with high levels of tact and discretion
Criterion 5
A self motivated person with bucket loads of drive and initiative, and the demonstrated capacity to work independently with limited supervision
Criterion 6
A strong commitment to the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
|
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Office of Housing Branch |
| Section/ICC |
National Housing Supply Council Section |
| Position Title |
Data Analyst |
| Location |
Woden |
| Security Requirements |
No Security Clearance Required |
|
The National Housing Supply Council Section is seeking a data analyst, with experience in the use of economic and social statistical collections, to support the National Housing Supply Council's data collections. The role includes responsibilities for data compilation, analysis and modelling using a range of data sources. |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
The National Housing Supply Council Section supports the work of the National Housing Supply Council (NHSC), an independent body that reports to the Government through the Minister for Housing on housing demand and supply projections over the next 20 years. The section's roles include undertaking research and data analysis for the annual State of Supply report and developing this report.
Information on the NHSC is at www.nhsc.org.au |
Description of the Role |
The data analyst will work in a small team which manages the data collections that support the National Housing Supply Council's annual State of Supply reports. This includes data compilation, analysis and modelling using a range of data sources in Australia , including ABS economic and social collections.
|
Contact Officer |
Name: Mark Harry
Phone: (02) 6132 1513 |
| Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications and/or experience in analysis of housing issues would be an advantage |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated problem solving and conceptual, analytical and research skills.
Criterion 2
Experience with statistical collections, including skills relevant to data interrogation and analysis.
Criterion 3
Well developed personal organisational skills, including the ability to determine priorities, meet deadlines and work under pressure.
Criterion 4
Ability to work effectively either as part of a small team or independently.
Criterion 5
Well developed written and oral communication skills including the ability to write clear, concise and comprehensive technical documents.
Criterion 6
Demonstrated awareness of and personal commitment to the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50010044 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Systems, Strategies and Architecture Branch |
| Section/ICC |
IMPACT Support Section |
| Position Title |
System Support Officer |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
|
Assist with day to day tasks of administration of FaHCSIA's SAP systems. Tasks include: developing security roles, monitoring systems, monitoring workflow errors, undertake security reviews and investigations and assign user access in all SAP environments. |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
The Systems, Strategy and Architecture Branch provides:
- Whole of group communication and engagement with FaHCSIA business areas
- Development and maintenance of enterprise systems: IMPACT/SAP and FOFMS
- ICT Strategy for FaHCSIA
|
Description of the Role |
As a member of the IMPACT Support Section, the successful applicant will undertake a range of responsibilities including but not limited to:
- Creation and maintenance of SAP new and current accounts
- Creation and maintenance of new and current authorisations/roles and the assignment to users
- System technical monitoring
- Workflow monitoring
- Prepare correspondence and provide accurate and timely reporting
- Actively contribute to positive team relationships and provide guidance and assistance to other team members.
|
Contact Officer |
Name: Mark Young
Phone: (02) 6244 5864 |
| Desirable qualifications / Additional Comments about the Position |
We are seeking skilled people with previous Federal Government SAP experience. Experience with SAP Security and/or System Administration is highly desirable. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Achieves results – a proven record of achievement in the SAP environment, encompassing
- Demonstrated ability to maintain Security, System Administration and Workflow areas including user administration, role administration, daily system checks, monitoring of workflow errors and testing of any system changes made
- Demonstrated capacity to analyse complex data, identify, investigate, and resolve system and work process problems associated with the operation of SAP Security, System Administration and Workflow
- Good knowledge of Security administration including policies and practices in an APS environment
Criterion 2
Supports productive working relationships with a collegiate, problem-solving approach within the team; seeks to learn from others; has a demonstrated understanding of FaHCSIA's Values and the APS Code of Conduct
Criterion 3
Displays personal drive and integrity in the ability to work both independently and in a team environment; demonstrated capability to provide an efficient service to clients in an environment of competing work priorities together with demonstrated personal qualities of initiative and resilience (including the ability to remain calm and in control under pressure).
Criterion 4
Well developed communication skills, including the ability to liaise effectively with team members, and internal and external stakeholders.
Criterion 5
Supports strategic direction – shows judgement, intelligence and common sense in understanding and supporting the organisation's objectives. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50014079 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Tasmanian State Office |
| Section/ICC |
Tasmanian ICC |
| Position Title |
Senior Project Officer |
| Location |
Hobart |
| Security Requirements |
PROTECTED Security Clearance Required |
|
Are you highly motivated? Able to demonstrate initiative? Results-orientated? People Focussed? A Team Player? Then consider joining the FAHCSIA Tasmanian State Office as a Senior Project officer (APS 5) - an unparalleled career and lifestyle choice! |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
The Tasmanian State Office of the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) works with a range of stakeholders across many different programs to deliver positive outcomes in relation to the Australian Government's Disability, Housing, Families, Communities and Indigenous agendas. The Tasmanian State Office is comprised of three sections: Indigenous and Housing Team; Disability, Mental Health and Families Team; and Strategic Support and Communities Team.
|
Description of the Role |
| Indigenous Coordination Centres are managed by FaHCSIA and play a particular role in meeting its lead agency responsibility for Indigenous Affairs. They enable and ensure a whole-of-government collaborative approach; assist Australian Government departments with services including current intelligence and facilitation of engagement with Indigenous people.
The Tasmanian Indigenous Coordination Centre delivers against the following key objectives:
- Engage with and develop and sustain strong relationships with communities, organisations and key individuals.
- Gather and provide active and current intelligence on all matters affecting the well-being of Indigenous people.
- Maintain the highest level of understanding of local opportunities and challenges; identify, develop and implement approaches to deal with these, and monitor and report on progress against intended outcomes.
- Coordinate the efforts of Australian Government agencies; encourage collaboration in delivery of services; and give coherence and context to the Australian Government reform agenda.
- Manage funding agreements for FaHCSIA and liaise with other agencies in the delivery of whole of government grant funding arrangements.
Working within the Tasmanian Indigenous Coordination Centre, this position primarily develops and manages more complex funding agreements with Aboriginal, third sector and government organisations to ensure that expected outcomes are achieved, against the framework of the Australian Government's collaborative approach to service delivery to Indigenous people.
Most importantly, the position ensures that funding is used according to the policies, procedures and legislative requirements of the Commonwealth and guides other staff in achieving this. It also requires the gathering and maintenance of comprehensive and current knowledge and information about Indigenous communities and issues within the region and a sound understanding of how Australian programs and polices operate regionally to contribute to FaHCSIA's outcomes.
Tasks are performed under limited direction and require initiative and independence in terms of the planning and management of work, setting of priorities and delivery of expected outcomes.
The successful candidate/s will represent FaHCSIA in the Australian Government's collaborative approach to Indigenous service delivery.
|
Contact Officer |
Name: Julia Curtis
Phone: (03) 6211 9316 |
| Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications and/or experience in a field relevant to the position. A current unrestricted driver's licence (given the position requires regular contact with communities in all parts of the State). Occasional travel in light planes to Flinders and Cape Barren Islands may be required. Interstate travel may also be required. |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated capacity and skills in program management, corporate and strategic functions and/or community capacity building.
Criterion 2
Very good problem solving, conceptual and analytical skills.
Criterion 3
Well developed verbal and written communications skills, including the ability to liaise effectively with a range of stakeholders and the ability to represent the Department in a range of forums.
Criterion 4
Ability to develop productive working relationships as part of a team with organisational and time management skills including the ability to set priorities, use initiative and be self-motivated.
Criterion 5
Demonstrated awareness of the socio-economic issues affecting the Australian community; and specific knowledge and understanding (or ability to rapidly acquire knowledge and understanding) of the policy objectives of the Australian Government in responding to and supporting sustained improvement for Aboriginal Tasmanians, including the ability to work effectively and co-operatively with the broader Tasmanian Aboriginal community.
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50019665 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Remote Service Delivery Branch |
| Section/ICC |
RSD Reporting and Project Assurance Section |
| Position Title |
Project Officer |
| Location |
Woden |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
|
The Remote Service Delivery Branch is seeking a motivated project officer to assist with project reporting for the Indigenous Remote Services Delivery implementation projects. We are looking for someone with:
- Knowledge of sound project management principles, including risk management and project reporting mechanisms
- Able to liaise with stakeholders at all levels
- Ability to work to deadlines on multiple tasks
- High level of attention to detail
|
- Join an exciting new team involved in the implementation of a challenging program of work
- Be part of an inclusive and effective team
- We are committed to a fair work/life balance
|
Information about the Section/Branch |
The functions of the Remote Services Delivery Branch are to oversight implementation of the National Partnership Agreement on Remote Service Delivery (RSD NP) and develop policy regarding the future directions of the remote service delivery strategy. This partnership agreement is an important COAG initiative and a key element of the Government's Closing the Gap agenda.
In particular, the Branch is responsible for establishing and maintaining program and project governance and assurance processes, risk management, issues management and program reporting. This will include coordinating the reporting for RSD implementation progress, liaising with the other Commonwealth government department representatives, State and Territory government representatives, Regional Operations Centre Managers, Government Business Managers and the Coordinator-General's Office for Remote Indigenous Services.
The RSD Reporting and Project Assurance section is the business owner and single point of contact in FaHCSIA for RSD data, RSD performance information and RSD reporting.
|
Description of the Role |
- Assist with the development of project planning, performance, and schedule documents and work breakdown structures in accordance with agreed procedures and performance standards
- Diligently maintain Location Profile documentation in online tool, as well as progress requests for data/information on RSD sites
- Competently prepare correspondence, briefs and reports as directed including submissions and documents for higher delegate and board consideration
- Promote and nurture a Risk Management Culture across RSD by actively maintaining and reporting on project risk
- Assist in the development of RSD High level project planning documents, including the Benefits Management Plan and the Quality Management Plan as part of the broader project assurance and governance environment
- Mentor and support ROCs in LIP implementation projects
- Respond to dynamic team needs in a flexible, adaptable and positive manner
- Proactively identify new systems and process to enhance RSD service delivery objectives
|
Contact Officer |
Name: Leeann Lunson
Phone: (02) 6121 4806 |
| Desirable qualifications / Additional Comments about the Position |
Project management and risk management experience desirable |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Well developed written and oral communication skills, including strong interpersonal skills and the ability to work effectively with internal and external stakeholders
Criterion 2
Experience in the preparation of project management documentation.
Criterion 3
Sound organisational and time management skills, including the ability to use initiative, determine priorities, and work under pressure and meet deadlines under limited supervision
Criterion 4
Flexibility and the proven ability to work co-operatively and efficiently in a small team environment
Criterion 5
Interest in the workings of Government and Indigenous Affairs, with the capacity to quickly develop a high level of professional knowledge on these topics.
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct.
Criterion 7
Awareness of contemporary Indigenous issues |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
Several |
| No of Vacancies |
3 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Performance Management and Modelling Branch |
| Section/ICC |
Policy Modelling Section |
| Position Title |
Policy Modeller |
| Location |
Tuggeranong |
| Security Requirements |
HIGHLY
PROTECTED Security Clearance Required |
|
Policy Modellers undertake model development, maintenance and analysis, and contribute to team efforts on more complex modelling tasks, using a range of modelling tools, including SAS and Excel. Models used and maintained include a variety of micro simulation, indexation, scenario and cameo (family and individual tax transfer) models. |
- commitment to workplace diversity
- opportunity for hands-on micro simulation model development, applying mathematical skills to complex policy issues and data sources
- flexible working environment
|
Information about the Section/Branch |
The Policy Modelling Section provides modelling services supporting FaHCSIA policy development, Budget costing and analysis of the interactions between the tax and social security systems. |
Description of the Role |
|
Policy Modellers (APS5) undertake model development, maintenance and analysis tasks, and contribute to team efforts on more complex modelling tasks, using a range of modelling tools, including SAS and Excel. Models used and maintained include a variety of micro simulation, indexation, cameo and scenario models. Policy Modellers may also undertake other activities including management of agreements and contracts, liaison with model users and stakeholders and other administrative and corporate work on behalf of the section or branch |
Contact Officer |
Name: Peggy Hausknecht
Phone: (02) 6244 7045 |
| Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications in a quantitative related discipline and/or computer science, or substantial experience in a role similar to policy modelling would be desirable. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Sound conceptual, numerical, problem solving, logic and analytical skills
Criterion 2
Ability to work to deadlines on individual projects and as a member of a team
Criterion 3
Effective writing, verbal communication and liaison skills
Criterion 4
Demonstrated aptitude for interpreting complex policy and legislation and translating rules into mathematical terms
Criterion 5
Skills, or the ability to obtain skills, in the use of SAS, Excel or similar technical tools for modelling and analysis purposes
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50018914 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Indigenous Housing Programs and Services Branch |
| Section/ICC |
Executive Section |
| Position Title |
Executive Assistant |
| Location |
Woden |
| Security Requirements |
PROTECTED Security Clearance Required |
|
FaHCSIA is looking for a highly motivated, committed and enthusiastic person to provide high level administrative support to the Branch Manager and facilitate the smooth functioning of the Branch. You will work with limited supervision, build and maintain professional relationships with both internal and external stakeholders. You will also possess high level communication and coordination skills, IT skills, demonstrate sound judgement and the ability to exercise tact and discretion. |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
National Programs that support and deliver housing outcomes for Indigenous Australians in remote Australia are managed in this Branch. Programs range from targeted capital projects, such as hostel accommodation for Indigenous people coming into regional centres from remote areas, to assisting in the provision of municipal services to Indigenous communities. The varied stakeholders include State and Territory governments, non-government service providers and Indigenous organisations
|
Description of the Role |
|
The Executive Assistant provides high-level assistance to the Branch Manager and the Branch. Duties include email, diary management, travel arrangements, ministerial correspondence, record keeping and assistance to the Group Business and Finance Support unit in the coordination of branch input to various reporting and corporate requests. |
Contact Officer |
Name: Margaret Carroll
Phone: (08) 9329 1607 |
| Desirable qualifications / Additional Comments about the Position |
Previous experience as an executive assistant would be valuable and preferred. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated experience in the provision of executive support to Senior Executive Staff including the high level proven ability to manage an executive office.
Criterion 2
Well developed organisational, coordination and administrative skills including the ability to manage competing priorities, coordinate responses and produce quality outputs within deadlines.
Criterion 3
Well developed communication and interpersonal skills including the demonstrated ability to interact positively with a wide range of stakeholders at all levels.
Criterion 4
Proven Ability to work with limited supervision and as part of a team, with demonstrated drive, flexibility and initiative to developing processes and procedures. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50010119 & 50017749 |
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 4 - $55,478 - $59,705 |
| Branch or Group for bulk rounds |
Financial Accounting and Procurement Branch |
| Section/ICC |
External Reporting Section - Departmental |
| Position Title |
Financial Accountant |
| Location |
Tuggeranong |
| Security Requirements |
PROTECTED Security Clearance Required |
| Are you a motivated and professional Financial Accountant, with significant relevant accounting qualifications and experience, and would like to further develop your skills? Then come join our dynamic team!
If you desire a rewarding professional career which offers a focus on a healthy work-life balance and family-friendly values and excellent career opportunities then look no further! |
- commitment to workplace diversity
- commitment to work/life balance
- excellent career opportunities
|
Information about the Section/Branch |
Financial Accounting and Procurement Branch (FAPB) is responsible for financial accounting and procurement and contract management policy and advice. The branch aims to ensure that the department meets its financial accountability responsibilities to government and the Parliament and that appropriate procurement arrangements are in place. The branch is responsible for:
- External financial reporting
- Treasury and cash management
- Financial Statements preparation
- Liaison with the Australian National Audit Office
- Accounts payable & receivable
- Management of FaHCSIA's tax compliance (FBT and GST)
- Development of quality procurement policy and advice which supports government policies
- Management of corporate contracts and provision of associated support services
The External Reporting – Departmental & Administered Sections are responsible for all external financial reporting. This includes:
- Monthly reporting of expenditure to the Department of Finance and Deregulation, including coordinating variance comments,
- Processing journals and monthly accruals,
- Providing financial accounting advice,
- Preparing the annual financial statements and notes, and
- Liaising with ANAO
|
Description of the Role |
|
Under limited direction, the successful candidate will work across a range of financial and accounting activities including financial reporting, and the development of policies and procedures related to financial reporting.
Key Duties & Qualities:
- Process departmental journal requests
- Assist with the completion of the monthly and annual reporting requirements to the Department of Finance and Deregulation;
- Assist with the preparation of the annual financial statements and accompanying notes in accordance with required timeframes;
- Provide high-level analytical review of the general ledger
- Initiative, autonomy and the ability to work within strict deadlines;
- Sound analytical and spreadsheet skills;
- A good eye for detail and excellent written and verbal communication skills; and
- Sound knowledge and understanding of the SAP (or a similar) financial system
|
Contact Officer |
Name: Deanne Jones
Phone: (02) 6244 6757 |
| Desirable qualifications / Additional Comments about the Position |
Previous relevant experience and tertiary qualifications in accounting, finance or similar disciplines would be highly advantageous.
|
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated sound knowledge of the Commonwealth Financial Reporting Framework, in particular departmental, including experience in preparing monthly and annual financial statements, as well as monthly reporting to Department of Finance and Deregulation.
Criterion 2
Ability to work independently and/or as a member of a small team, and work under pressure to meet tight deadlines and achieve results.
Criterion 3
Demonstrated ability to proactively identify issues and resolutions.
Criterion 4
A sound knowledge of financial management information systems (SAP preferable) and the ability to use EXCEL.
Criterion 5
Well developed written and oral communication skills with a demonstrated ability to liaise with a range of stakeholders.
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 15 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals.
|
| Impact Reference No |
Several |
| No of Vacancies |
3 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
ICT Infrastructure Services Branch |
| Section/ICC |
ICT Service Delivery Section |
| Position Title |
Team Leader |
| Location |
Tuggeranong |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
| Do you have the ability to achieve project outcomes and deliverables in a working environment with new and emerging technologies? Can you problem solve, meet tight deadlines and develop solid working relationships, then join a dynamic team working towards becoming one of the most desirable ICT shops in Canberra. |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
ICT Infrastructure Services Branch is responsible for managing the Departments core ICT resources and services. FaHCSIA has recently in-sourced its back end computing infrastructure and is seeking an experienced individual to manage on of three Infrastructure Support team. |
Description of the Role |
|
The position is responsible for managing a team of people responsible for the support of a large server and application infrastructure and other associated core services within the Department's ICT teams. |
Contact Officer |
Name: Nicole Black
Phone: (02) 6244 5353 |
| Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications or demonstrated technical knowledge in IT Systems Administration are highly desirable.
Experience in a variety of Microsoft Technologies e.g. Active Directory, SQL Server, Active Directory and SharePoint.
Citrix and related remote access solutions
Backup technologies and practices
Email Systems and archiving solutions |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated ability and expertise in managing daily operational issues in a large scale Microsoft environment.
Criterion 2
Superior technical problem solving, problem management and analytical skills and to make sound judgements and recommendations relating to technology and its implementation, and demonstrated achievement of outcomes.
Criterion 3
Ability to analyse and connect knowledge, people, processes and technology to deliver effective business focused solutions.
Criterion 4
Excellent communication, interpersonal and relationship skills to cultivate productive relationships.
Criterion 5
Strong interpersonal skills, persuasive oral and written communication skills, including effectiveness in negotiation, consultation and representation.
Criterion 6
Experience in leading a small team to achieve results and effective management of technical priorities and resources. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
|
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
People Branch |
| Section/ICC |
Various Sections |
| Position Title |
Section Manager |
| Location |
Woden |
| Security Requirements |
PROTECTED Security Clearance Required |
| As a Section Manager in People Branch you will have a background in one or more of our core disciplines: Workforce Strategies, Workplace Relations, Capability Development, Performance Management, Personnel Services, and OH&S. You will lead and manage a section delivering outcomes articulated in the FaHCSIA People Strategy. As a member of the Branch Leadership Team, you will contribute to the development of the strategic direction and the identification of key priorities for the Branch. You will support the Branch Manager through provision of high quality advice to Senior Management and the Executive. |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
Located in the Corporate Support Group, People Branch delivers core strategic and operational human resource services that support FaHCSIA's business. We measure our performance against key deliverables in the FaHCSIA People Strategy. |
Description of the Role |
|
As a Section Manager in People Branch you will have a background in one or more of our core disciplines: Workforce Strategies, Workplace Relations, Capability Development, Performance Management, Personnel Services, and OH&S. As a member of the Branch Leadership Team, you will contribute to the development of the strategic direction and the identification of key priorities for the Branch. You will lead and manage a section delivering outcomes articulated in the FaHCSIA People Strategy. You will support the Branch Manager through provision of high quality advice to Senior Management and the Executive. |
Contact Officer |
Name: Lynette MacLean
Phone: (02) 6200 9599 |
| Desirable qualifications / Additional Comments about the Position |
Relevant qualifications would be desirable |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Shapes Strategic thinking
- Scans the external environment to bring about best practice people management strategies in FaHCSIA in one or more of our core disciplines
- Translates people management strategies into operational goals and creates a shared sense of purpose within the team.
Criterion 2
Achieves Results
- Responds flexibly to changing demands and commits to achieving quality outcomes
- Leads and manages a work team including the co-ordination and management of workflows and is accountable for team performance
- Manages a complex range of activities and priorities
Criterion 3
Cultivates productive working relationships
- Fosters collaboration and teamwork with key internal and external stakeholders in order to achieve mutually beneficial outcomes
- Recognises, values and utilises the diverse capabilities of team members
- Guides, mentors and provides constructive feedback within a continuous learning framework.
Criterion 4
Exemplifies personal drive and integrity
- Displays a positive and professional approach reflecting the APS Values and Code of Conduct, is resilient and takes responsibility for actions
- Demonstrates commitment to effective leadership and management
- Demonstrates the energy and drive to achieve goals and the ability for mature reflection on personal performance and developmental requirements.
Criterion 5
Communicates with Influence
- Consults effectively with all stakeholder groups as required (internal and external)
- Is sensitive to the views of others including staff, stakeholder groups, indigenous groups and people who are from culturally and linguistically diverse backgrounds
- Negotiates effectively with a strong grasp of the key issues
|
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50018649 & 50019420 |
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 2, $96,044 - $109,401 |
| Branch or Group for bulk rounds |
Office of Indigenous Policy Coordination |
| Section/ICC |
Indigenous Policy Branch |
| Position Title |
Section Manager |
| Location |
Woden |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
Assist in the development of whole of government and cross-jurisdictional policy to underpin the Government's commitment to Close the Gap in Indigenous disadvantage.
Responsibilities
- Undertake general policy development on Indigenous Affairs
- Provide advise on a range of specific Indigenous policy issues including urban and regional initatives, the Cape York reform trials, alcohol issues, food security and the Northern Territory Emergency Response
|
Description of the Role |
|
You will be an effective leader with strong analytical and conceptual skills with the ability to build relationships with internal and external stakeholders. You will lead a small team to work on the development of policy frameworks. |
Contact Officer |
Name: Bruce Smith
Phone: (02) 6121 4803 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Highly developed policy analysis and research skills with strong strategic thinking capabilities.
Criterion 2
Demonstrated high level understanding of key social policy reform issues.
Criterion 3
Strong interpersonal skills including an ability to communicate with influence verbally and in writing and the ability to cultivate productive working relationships with a wide range of government and non government stakeholders.
Criterion 4
Excellent organisational capability including the capacity to motivate and lead a team.
Criterion 5
A personal commitment to a safe environment, cooperative working practices consistent with the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
Several |
| No of Vacancies |
2 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 1, $82,442 - $91,838 |
| Branch or Group for bulk rounds |
ICT Infrastructure Services Branch |
| Section/ICC |
ICT Service Delivery Section |
| Position Title |
Technical Specialist |
| Location |
Tuggeranong |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
Do you have the ability to achieve project outcomes and deliverables in a working environment with new and emerging technologies? Can you problem solve, meet tight deadlines and develop solid working relationships, then join a dynamic team working towards becoming one of the most desirable ICT shops in Canberra.
|
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
ICT Infrastructure Services Branch is responsible for managing the Departments core ICT resources and services. FaHCSIA has recently in-sourced its back end computing infrastructure and is seeking an experienced individuals to manage technical delivery within the Service Delivery Section. |
Description of the Role |
|
The position is a member of a team responsible for the support of a large server and application infrastructure and other associated core services within the Department's ICT teams. |
Contact Officer |
Name: Nicole Black
Phone: (02) 6244 5353 |
| Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications or demonstrated technical knowledge in IT Systems Administration are highly desirable.
Experience in a variety of Microsoft Technologies e.g. Active Directory, SQL Server, Active Directory and SharePoint.
Citrix and related remote access solutions
Backup technologies and practices
Email Systems and archiving solutions |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated technical experience in isolation, diagnosis and restoration of services in a large Microsoft Windows Based environment
Criterion 2
Proven experience in a broad range of technologies including Microsoft Active Directory Services, Microsoft Exchange, Microsoft SMS/SCOM, Microsoft SQL, CITRIX, and backup solutions VMWare and virtualisation.
Criterion 3
Ability to analyse and connect knowledge, people, processes and technology to deliver effective business focused solutions.
Criterion 4
Excellent written and oral communication skills, negotiation skills, liasion and presentation skill and ability to prepare general technical and policy doccumentation.
Criterion 5
Proven ability to work as a productive and supportive member of a small team, the ability to maintain productive working relationships and work under pressure to meet deadlines and maintain services |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50016580 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 1, $82,442 - $91,838 |
| Branch or Group for bulk rounds |
ICT Infrastructure Services Branch |
| Section/ICC |
ICT Service Delivery Section |
| Position Title |
Infrastructure Solution Architect |
| Location |
Tuggeranong |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
Do you have the ability to achieve project outcomes and deliverables in a working environment with new and emerging technologies? Can you problem solve, meet tight deadlines and develop solid working relationships, then join a dynamic team working towards becoming one of the most desirable ICT shops in Canberra.
|
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
ICT Infrastructure Services Branch is responsible for managing the Departments core ICT resources and services. FaHCSIA has recently in-sourced its back end computing infrastructure and is seeking an experienced individual to contribute to the Infrastructure Architecture team.
|
Description of the Role |
|
The position is responsible for designing solutions and high level designs developing high level designs for the IT Infrastructure as part of IT projects or in direct response to business needs. The position will also contribute to the IT Infrastructure Architecture program in FaHCSIA. The position will be involved in the following activities: The development of business cases, providing architectural advice both to other technical staff as well as non technical business staff, producing cost estimates for the solutions developed.
The position requires a person with a well rounded technical IT background who has good writing skills and is able to work directly with business areas. The position requires a person who can work as part of a small team and is able to manage their own day to day program of work. |
Contact Officer |
Name: Rob Pirie
Phone: (02) 6244 6463 |
| Desirable qualifications / Additional Comments about the Position |
Tertiary qualifications are desirable or relevent experience.
Experience in systems thinking an advantage for this position.
Technical knowledge in a variety of IT Infrastructure technologies.
Ability to produce innovative solutions and designs
Ability to negotiate successful outcomes with a range of stakeholders.
Understanding of the principles behind Infrastructure Architecture
Ability to produce high quality documentation.
Ability to work with both technical and non technical staff. |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated technical experience in a variety of IT technologies
Criterion 2
Demonstrated experience in developing IT Infrastructure solutions to business requirements and High level designs
Criterion 3
Ability to estimate costs associated with high level solutions and designs.
Criterion 4
Ability to analyse and connect knowledge, people, processes and technology to deliver effective business focused solutions.
Criterion 5
Excellent written and oral communication skills, negotiation skills, liasion and presentation skill and ability to prepare general technical and policy doccumentation.
Criterion 6
Proven ability to work as a productive and supportive member of a small team, the ability to maintain productive working relationships and work under pressure to meet deadlines and maintain services.
Criterion 7
Proven ability to work with minimal supervision and manage own workload |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
Several |
| No of Vacancies |
5 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
Executive Level 1, $82,442 - $91,838 |
| Branch or Group for bulk rounds |
Women and Children's Policy Group |
| Section/ICC |
Several Sections |
| Position Title |
Assistant Section Manager |
| Location |
Woden
– moving to Tuggeranong August 2010 |
| Security Requirements |
PROTECTED Security Clearance Required |
The vacancies are at the EL1 Assistant Section Manager level in several Sections across the Women and Children Group. The successful applicants will have demonstrated skills in policy development or program/project management, as well as strong communication skills and experience in stakeholder management. The positions will focus on a range of aspects of women and children's policy, including status of women, and safety and wellbeing of women and children.
|
- Proven skills in managing a complex policy environment
- Proven ability to work in an environment with competing priorities and deadlines
- Proven ability to think strategically
|
Information about the Section/Branch |
The Women and Children Policy Group comprises the:
- Children Policy Branch
- Safety Taskforce Branch
- Women's Branch
Responsibilities of the Group
Provide leadership in Australian Government policy regarding:
- children and parenting with a focus on early intervention and prevention to help build child wellbeing and encourage resilience;
- vulnerable and at risk families, children and child protection; and
- issues affecting women and gender equality.
- Work in conjunction with State and Territory Governments and the non-government sector to implement the National Framework for Protecting Australia's Children;
- develop a Find and Connect service for Forgotten Australians to help Forgotten Australians and former child migrants trace their personal and family histories and reunite with family members where possible.
- serve as the principal focus for consultation between the women's sector and the Government;
- represent the Government at national and international forums on women's issues, such as the United Nations and APEC;
- support the Government in its efforts to secure women's economic independence and to promote equal opportunity for women in the workplace;
- undertake specialist research and gender analysis to inform evidence-based policy development across Government;
- lead Australia 's reporting and monitoring on the United Nations Convention on the Elimination of All Forms of Discrimination Against Women (CEDAW);
- develop policies and manage programs related to Indigenous family and community safety.
- deliver women's safety initiatives including social marketing and helpline.
- develop the COAG. Government's National Plan to Reduce Violence Against Women and their children
- provide support to victims of people trafficking.
|
Description of the Role |
|
The role involves policy development in a complex and changing environment, a capacity to engage in problem solving, and to collaborate and negotiate with stakeholders. Key skills include self-motivation, sounds judgement, strong analytical and conceptual skills and ability to lead and work within teams. |
Contact Officer |
Name: Liz Hefren-Webb
Phone: (02) 6212 9726 |
| Desirable qualifications / Additional Comments about the Position |
Relevant tertiary qualifications desirable |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Well developed analytical and policy development skills.
Criterion 2
Highly developed oral and written communication skills.
Criterion 3
Demonstrated ability to achieve results with limited guidance.
Criterion 4
Demonstrated ability to work effectively in a team, including ability to manage staff.
Criterion 5
Understanding of Australian social policy environment.
Criterion 6
Ability to effectively manage diverse stakeholders. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50001589 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Audit Branch |
| Section/ICC |
Internal Audit Section |
| Position Title |
Senior Project Officer |
| Location |
Woden |
| Security Requirements |
PROTECTED Security Clearance Required |
Are you a capable, self-motivated Project Officer? If you have experience in secretariat, financial management, procurement and database functions, and preferably with experience in the discipline of a Project Management Methodogy, within a high performing team – apply now! |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
The Audit Branch is part of the Legal and Compliance Group and consists of the Chief Internal Auditor and an Internal Audit Practice that includes the FaHCSIA's Risk Assessment & Audit Committee (RAAC) Secretariat and Branch administration. Audit Branch contributes through a combined in-house and service provider capability to the ongoing improvement of governance, compliance, performance and risk management in FaHCSIA by assisting all levels of management to discharge their responsibility to meet the objectives established by the Secretary of FaHCSIA. This includes assurance advice to the Secretary and RAAC on whether FaHCSIA is operating efficiently, effectively and in compliance with relevant legislation, in particular the Financial Management & Accountability Act 1997 and other principal legislation and regulation.
|
Description of the Role |
|
The position provides an opportunity to experience a wide range of duties, in addition to previous secretariat experience. The Senior Project Officer assists and understudies the Head of the RAAC Secretariat to provide high quality support to RAAC, including to administer the Audit Monitoring Database (AMD) for reporting the status of management action against audit recommendations to RAAC and other performance information databases for the Chief Internal Auditor. A high degree of proven customer service and client liaison skill are required to prepare AMD reports and effect other contributions to RAAC meetings. The tasks include financial management for annual Branch budgeting, procurement, expenditure, contracts and monitoring. Experience in procurement, including Requests for Tender and tender selection process would be an advantage. Other administrative tasks include preparation of the Branch input to FaHCSIA's Annual Report, input to business planning, data analysis and minute and report writing, etc. |
Contact Officer |
Name: Judith Pearce
Phone: (02) 6219 7749 |
| Desirable qualifications / Additional Comments about the Position |
Experience in a Secretariat, audit, procurement/contract and/or risk management environments is highly desirable. |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated experience in financial management, project management, procurement, contract management and general administration.
Criterion 2
Demonstrated experience and knowledge of database administration and reporting, and the ability to create and manipulate complex spreadsheets.
Criterion 3
Demonstrated high standard of oral and written communication skill, including report writing.
Criterion 4
Demonstrated experience in Secretariat support functions for executive level committees.
Criterion 5
Demonstrated high quality customer service and client liaison skill and ability to manage workload and meet deadlines with a strong commitment to team work.
Criterion 6
Awareness and personal commitment to APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
Several |
| No of Vacancies |
5 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Women and Children's Policy Group |
| Section/ICC |
Several Sections |
| Position Title |
Program/Policy/Project Officers |
| Location |
Woden – moving to Tuggeranong in August 2010 |
| Security Requirements |
No Security Clearance Required |
The vacancies are at the APS 5 level in several sections across the Women and Children Group. The successful applicants will have demonstrated skills in policy development, project or program management, as well as strong communication skills and experience in stakeholder management. The positions will focus on a range of aspects of women and children's policy, including status of women, and safety and wellbeing of women and children.
|
- Proven skills in managing a complex policy environment
- Proven ability to work in an environment with competing priorities and deadlines
- Proven ability to think strategically
|
Information about the Section/Branch |
The Women and Children Policy Group comprises the:
- Children Policy Branch
- Safety Taskforce Branch
- Women's Branch
Responsibilities of the Group
Provide leadership in Australian Government policy regarding:
- children and parenting with a focus on early intervention and prevention to help build child wellbeing and encourage resilience;
- vulnerable and at risk families, children and child protection; and
- issues affecting women and gender equality
- Work in conjunction with State and Territory Governments and the non-government sector to implement the National Framework for Protecting Australia's Children;
- develop a Find and Connect service for Forgotten Australians to help Forgotten Australians and former child migrants trace their personal and family histories and reunite with family members where possible.
- serve as the principal focus for consultation between the women's sector and the Government;
- represent the Government at national and international forums on women's issues, such as the United Nations and APEC;
- support the Government in its efforts to secure women's economic independence and to promote equal opportunity for women in the workplace;
- undertake specialist research and gender analysis to inform evidence-based policy development across Government;
- lead Australia 's reporting and monitoring on the United Nations Convention on the Elimination of All Forms of Discrimination Against Women (CEDAW);
- develop policies and manage programs related to Indigenous family and community safety.
- deliver women's safety initiatives including social marketing and helpline.
- develop the COAG. Government's National Plan to Reduce Violence Against Women and their children
- provide support to victims of people trafficking.
|
Description of the Role |
|
There are several positions available. Roles involve policy analysts, program managers and project officers to contribute to a wide range of work across the Group. Key skills include self-motivation, sounds judgement, strong analytical and conceptual skills and ability to work well in teams. |
Contact Officer |
Name: Jolanta Willington
Phone: (02) 6212 9441 |
| Desirable qualifications / Additional Comments about the Position |
Relevant tertiary qualifications desirable |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Well developed project or program management AND/OR analytical and policy development skills
Criterion 2
Well developed written and oral communication skills with a demonstrated ability to liaise with a range of stakeholders
Criterion 3
Good understanding of the Australian social policy environment.
Criterion 4
Highly developed administrative and organisational skills, including the ability to achieve results with limited guidance
Criterion 5
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50018112, 50016804 |
| No of Vacancies |
2 |
Vacancy Type |
Non-ongoing (Specified Term) for 6 months |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Portfolio Bodies Branch |
| Section/ICC |
Strategic Governance Advice Section |
| Position Title |
Policy Officer |
| Location |
Woden |
| Security Requirements |
No Security Clearance Required |
We are looking for a person with strong communication, research and analytical skills to join our team. Your excellent planning, problem solving skills, initiative and ability to build and maintain relationships with stakeholders will be highly desirable in this challenging environment. |
- Exciting employment opportunity undertaking diverse and interesting work
- Challenging role in a great team environment
- Commitment to workplace diversity
|
Information about the Section/Branch |
The Portfolio Bodies Branch is responsible for providing strategic governance and performance advice on issues associated with portfolio bodies; it provides secretariat support for several Departmental groups, forums and committees; and manages the Department's complaints functions.
The Department's Portfolio Bodies include Aboriginal Hostels Limited, Outback Stores Pty Ltd, Indigenous Business Australia, Indigenous Land Corporation, Torres Strait Regional Authority, Indigenous Land Councils, the Social Security Appeals Tribunal and the Equal Opportunity for Women in the Workplace Agency.
The work of the Strategic Governance Advice Section includes managing relationships with internal and external stakeholders; providing strategic advice to the Minister on significant portfolio body governance related issues; providing advice and support to Portfolio Bodies and providing advice to the Minister and the Department on the performance of Portfolio Bodies. |
Description of the Role |
|
The roles include providing advice and support on a range of governance issues that effect Portfolio Bodies; research into governance related issues including the interpretation of legislation; preparing advice to internal and external stakeholders; and preparing briefings and ministerial correspondence. The work may also involve the development of project specifications and/or consultant briefs, the recruitment of consultants and management of contracts associated with these processes. |
Contact Officer |
Name: Glen Taylor
Phone: (02) 6132 1323 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated problem solving, issues management, research and analytical skills and the ability to think strategically.
Criterion 2
Well developed communication and stakeholder management skills.
Criterion 3
Demonstrated initiative and ability to plan and organise work.
Criterion 4
Demonstrated ability to contribute to the positive functioning of the section, and an awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50001305 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Infrastructure Services Branch |
| Section/ICC |
Service Strategy and Procurement Section |
| Position Title |
Logistics Team Leader |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
We currently have a requirement to recruit a dedicated, client-focussed Team Leader, with extensive experience in the Warehousing, movement, installation and asset management of ICT equipment, preferably in a Government environment. If you are dedicated, focussed and committed to exceeding customer expectations, and have excellent stakeholder management and communications skills, please apply now.
|
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
The ICT Infrastructure Services Branch is responsible for the delivery of reliable, efficient and quality ICT services to FaHCSIA, including:
- Design and support of the Department's ICT infrastructure (network, desktops, servers, storage etc)
- Telephony and video conferencing
- ICT Security
- Desktop support
- ICT Change Management
- ICT Business Continuity Planning
- ICT Disaster Recovery
- ICT Client Management
The ICT Service Strategy and Support Section is responsible for various functions in support of Infrastructure Services Branch outcomes, including:
- Project management
- Change Management
- Contract Management and Procurement
- ICT-related Logistics
- Configuration Management
- Release Management
- Software and Hardware Asset Management
- Full Service Lifecycle Management
|
Description of the Role |
|
The Logistics Team Leader is responsible for leading and managing a team delivering FaHCSIAs ICT Logistics function. The role includes, but is not limited to the following Core Deliverables:
- Manage the Logistics Team to achieve set standards of service, as measured by Service Level Agreements (SLAs)
- Liaise with internal and external stakeholders at all levels to achieve cost effective Logistics Service Delivery outcomes
- Liaise with freight (and other) vendors to ensure value-for-money outcomes.
- Manage the HR and Financial resources of the Logistics Team (under the general guidance of the Section Manager, Service Strategy and Procurement)
- Provide advice to the Section Manager, Service Strategy and Procurement regarding Logistics BAU activities, including via WIP Reporting and ad-hoc requests.
- Provide advice to staff, both within IM&TG, and the Department more broadly, regarding the Logistics functions performed by the Team.
- Assist in the management of ICT Assets, in conjunction with the Service Lifecycle Management Team (also within the Service Strategy and Procurement Section).
- Provide Subject Matter Expertise during Logistics RFT work as required.
- Utilising FaHCSIAs Service Management toolset (currently HP SM7), facilitate the entry and update of data related to ICT Goods movement throughout the FaHCSIA Office network (as appropriate).
- Other duties as directed by the Section manager.
|
Contact Officer |
Name: Michael Smith
Phone: (02) 6244 6632 |
Desirable qualifications / Additional Comments about the Position |
Applicants should be physically fit, able to lift 20kgs and must hold a manual Driver's licence.
Ideally, the successful candidate will have a strong, client-focussed background in the Warehousing, handling, freight and installation of a variety of ICT equipment, including PCs, Servers, LAN/WAN Comms gear, Printers and Multi Function Devices (MFDs). Industry or Manufacturer certification/s or endorsements would be highly regarded.
|
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated ability to lead and manage the Logistics team to consistently achieve required outcomes
Criterion 2
Demonstrated passion and commitment to continually improve service provision to customers and stakeholders
Criterion 3
Proven, demonstrable experience and skills in the Management of logistics in a large, complex (Government) sensitive freight environment, including delivery to Major Metro, Regional and remote areas within Australia .
Criterion 4
Strong Customer focus and experience in negotiating with stakeholders in the storage, movement and reconciliation of ICT assets, preferably in a large, complex environment.
Criterion 5
Demonstrated ability to plan, set priorities, meet deadlines, organise and manage relevant resources, in a landscape of competing and changing priorities.
Criterion 6
Demonstrated ability to work as part of a leadership team and contribute strategically to the achievement of the broader objectives of the Section, Branch, Group and Department. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50006379 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
ICT Infrastructure Services Branch |
| Section/ICC |
Service Operations Section |
| Position Title |
Incident and Problem Coordinator |
| Location |
Tuggeranong |
| Security Requirements |
PROTECTED Security Clearance Required |
The Incident and Problem coordinator is responsible for managing the lifecycle of all Problems. Their primary objectives are to prevent Incidents from happening, and to minimise the impact of Incidents that cannot be prevented and maintain information about Known Errors and Workarounds.
The Incident and Problem coordinator will assist the Incident manager by
- providing feedback to the incident owner on resolution and progress of the incident
- assisting in determining priority in addressing outstanding incidents
- indicating changes necessary to permanently fix Known Errors
The Incident and Problem coordinator must have
- Sound written skills which include documenting processes using existing templates.
- Ability to re-engineer a process and prepare process work flows using Microsoft Visio software and standard templates.
|
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
|
Information about the Section/Branch |
ICT Infrastructure Services Branch is responsible for the delivery of reliable, efficient and quality ICT services to FaHCSIA, including:
- Design and support of the Department's ICT infrastructure (network, desktops, servers, storage etc)
- Telephony and video conferencing
- ICT Security
- Desktop support
- ICT Change Management
- ICT Business Continuity Planning
- ICT Disaster Recovery
- ICT Client Management
|
Description of the Role |
|
The Incident and Problem coordinator is responsible for managing the lifecycle of all Problems. Their primary objectives are to prevent Incidents from happening, and to minimise the impact of Incidents that cannot be prevented and maintain information about Known Errors and Workarounds.
The Incident and Problem coordinator will assist the Incident manager by
- providing feedback to the incident owner on resolution and progress of the incident
- assisting in determining priority in addressing outstanding incidents
- indicating changes necessary to permanently fix Known Errors
The Incident and Problem coordinator must have
- Sound written skills which include documenting processes using existing templates.
- Ability to re-engineer a process and prepare process work flows using Microsoft Visio software and standard templates.
|
Contact Officer |
Name: Zoe James
Phone: (02) 6244 5515 |
Desirable qualifications / Additional Comments about the Position |
Specific knowledge and experience in Incident and Problem management
Desirable experience:
- Good working Knowledge of an ITIL based Service Desk toolset.
|
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated experience and sound knowledge in Incident and Problem management. Good understanding of ITIL
Criterion 2
Experience in the support of a Microsoft Windows Desktop, Desktop Applications, especially the MS Office Suite.
Criterion 3
The ability to communicate effectively both orally and in writing, which include documenting processes using existing templates
Criterion 4
Demonstrated experience in developing and maintaining relationships with key stakeholders at all levels with a strong client service orientation
Criterion 5
Proven ability to plan, prioritise and meet deadlines and the ability to work in a team environment. The ability to manage problem resolution as internal projects.
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
Several |
| No of Vacancies |
5 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Women and Children's Policy Group |
| Section/ICC |
Several Sections |
| Position Title |
Program/Policy/Project Officers |
| Location |
Woden
– moving to Tuggeranong in August 2010 |
| Security Requirements |
No Security Clearance Required |
The vacancies are at the APS 5 level in several sections across the Women and Children Group. The successful applicants will have demonstrated skills in policy development, project or program management, as well as strong communication skills and experience in stakeholder management. The positions will focus on a range of aspects of women and children's policy, including status of women, and safety and wellbeing of women and children.
|
- Proven skills in managing a complex policy environment
- Proven ability to work in an environment with competing priorities and deadlines
- Proven ability to think strategically
|
Information about the Section/Branch |
The Women and Children Policy Group comprises the:
- Children Policy Branch
- Safety Taskforce Branch
- Women's Branch
Responsibilities of the Group
Provide leadership in Australian Government policy regarding:
- children and parenting with a focus on early intervention and prevention to help build child wellbeing and encourage resilience;
- vulnerable and at risk families, children and child protection; and
- issues affecting women and gender equality.
- Work in conjunction with State and Territory Governments and the non-government sector to implement the National Framework for Protecting Australia's Children;
- develop a Find and Connect service for Forgotten Australians to help Forgotten Australians and former child migrants trace their personal and family histories and reunite with family members where possible.
- serve as the principal focus for consultation between the women's sector and the Government;
- represent the Government at national and international forums on women's issues, such as the United Nations and APEC;
- support the Government in its efforts to secure women's economic independence and to promote equal opportunity for women in the workplace;
- undertake specialist research and gender analysis to inform evidence-based policy development across Government;
- lead Australia 's reporting and monitoring on the United Nations Convention on the Elimination of All Forms of Discrimination Against Women (CEDAW);
- develop policies and manage programs related to Indigenous family and community safety.
- deliver women's safety initiatives including social marketing and helpline.
- develop the COAG. Government's National Plan to Reduce Violence Against Women and their children
- provide support to victims of people trafficking.
|
Description of the Role |
|
There are several positions available. Roles involve policy analysts, program managers and project officers to contribute to a wide range of work across the Group. Key skills include self-motivation, sounds judgement, strong analytical and conceptual skills and ability to work well in teams. |
Contact Officer |
Name: Jolanta Willington
Phone: (02) 6212 9441 |
Desirable qualifications / Additional Comments about the Position |
Relevant tertiary qualifications desirable |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Well developed project or program management AND/OR analytical and policy development skills
Criterion 2
Well developed written and oral communication skills with a demonstrated ability to liaise with a range of stakeholders
Criterion 3
Good understanding of the Australian social policy environment.
Criterion 4
Highly developed administrative and organisational skills, including the ability to achieve results with limited guidance
Criterion 5
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50014014 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Office of the Registrar of Indigenous Corporations (ORIC) |
| Section/ICC |
Executive Section |
| Position Title |
Executive Assistant |
| Location |
Woden |
| Security Requirements |
HIGHLY PROTECTED Security Clearance Required |
The Registrar of Indigenous Corporations (ORIC) is seeking a highly motivated and reliable Executive Assistant responsible for the provision of executive and administrative support to the Registrar. The successful applicant will be working in a dynamic team environment providing high level assistance to senior management.
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- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
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Information about the Section/Branch |
The Registrar of Indigenous Corporations is an independent statutory officeholder appointed by the Minister for Families, Housing, Community Services and Indigenous Affairs. The Registrar administers the Corporations (Aboriginal and Torres Strait Islander) Act 2006 (CATSI Act) and regulates approximately 2,300 Indigenous corporations under the Act.
The Registrar carries out his role in a way that responds to the special needs and risks of Indigenous groups and corporations. The Registrar delivers this tailored service in line with current and emerging Australian and international law and practice on good corporate governance
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Description of the Role |
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Duties are varied but may include the following:
- To provide executive support to the Registrar
- Provide effective and timely executive support to the Registrar.
- Coordinate travel and accommodation needs of the Registrar and other staff
- Organise on behalf of the Registrar meetings, workshops, seminars and related forums
- Provide back up support to the Finance and Administration section and other EAs
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Contact Officer |
Name: Rosa Ruiz
Phone: (02) 6219 7662 |
Will interviews be conducted? |
Yes interviews will be conducted |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
A demonstrated knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures and an understanding of the issues affecting Aboriginal and Torres Strait Islander people in contemporary Australian society and the diversity of circumstances of Aboriginal and Torres Strait Islander people
Criterion 2
A demonstrated ability to communicate sensitively and effectively, including the requirement for proper negotiation and consultation, with Aboriginal and Torres Strait Islander people on matters relevant to the delivery of the government's Aboriginal and Torres Strait Islander policies.
Criterion 3
Demonstrated experience in the provision of executive support to senior executive staff including:
- managing emails and diaries
- coordinating travel arrangements
- drafting correspondence, minutes of meetings and other documents
- undertake other duties as required.
Criterion 4
Knowledge and understanding about the role of ORIC and relevant legislation and services, or the ability to acquire this knowledge.
Criterion 5
Demonstrated awareness of the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals.
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| Impact Reference No |
50018541 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 4, $55,478 - $59,705 |
| Branch or Group for bulk rounds |
Program Frameworks Branch |
| Section/ICC |
Financial Arrangements and FOFMS Support Section |
| Position Title |
Project Support Officer |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
Are you solutions oriented, enjoy teamwork and want to play a role in assisting to support FaHCSIA's funding lifecycle?
If you want to use your client focussed problem solving skills in a busy environment where every day offers new challenges, this is the role for you! |
- Challenging and rewarding team environment.
- Commitment to work/life balance
- Commitment to staff development
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Information about the Section/Branch |
Program Frameworks Branch provides advice and assistance on all aspects of the management of Community Based Programs.
The Financial Arrangements and FOFMS Support Section provides support and assistance to program areas in the department to make payments to service providers through the FaHCSIA Online Funding Management System (FOFMS) which is a web-based system that assists in the management of the FaHCSIA funding lifecycle in accordance with the Department's financial arrangement requirements and processes.
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Description of the Role |
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Are you solutions oriented, enjoy teamwork and want to play a role in assisting to support FaHCSIA's funding lifecycle?
Want to use your client focussed problem solving skills in a busy environment where every day offers new challenges?
This Project Support Officer role offers the opportunity to work in a diverse and challenging role assisting with financial arrangements (acquittals, debt recovery), business analysis and system training support. |
Contact Officer |
Name: Lisa Mahon
Phone: (02) 6132 1133 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated capability to communicate with internal clients and external providers with a customer service focus.
Criterion 2
Good problem solving skills, including the ability to provide advice on financial processes.
Criterion 3
Demonstrated skills and experience using spreadsheets, and finance and/or grants management systems.
Criterion 4
Demonstrated organisational and time management skills including:
- the ability to exercise initiative in prioritising the duties of the position;
- the ability to work both independently and collaboratively.
Criterion 5
Demonstrated awareness of and personal commitment to the APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50016633 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 4, $55,478 - $59,705 |
| Branch or Group for bulk rounds |
Infrastructure Services Branch |
| Section/ICC |
Service Strategy and Procurement Section |
| Position Title |
IT Accounts Officer |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
The ICT Service Strategy and Procurement section is seeking a dedicated IT Accounts Officer to assist in ensuring the efficient and effective running of the team including being responsible for:
- Develop and maintain the ICT Infrastructure services budget spreadsheet
- Manage and review Telstra accounts and invoices across FaHCSIA
- Liaison with FaHCSIA IT Asset Management, IMT Group Finance and Voice Services
- Liaison with vendors for confirmation of telecommunications lines and services availability
- Discussion with vendors for Voice, Internet, Central Communications and Satellite accounts issues to ensure provision of services
- Preparation of meeting agenda and minutes
- Create monthly expenditure reports
- Develop and maintain cost saving strategies across ICTIS
- Assistance with Simple Procurement processes within a contracting and procurement area
- Work within a team
- Work within SM7Assist with business as usual operations of client management including a clear understanding of infrastructure services
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- challenging work environment
- strong emphasis on communication skills
- knowledge of ICT and financial processes
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Information about the Section/Branch |
The ICT Service Strategy and Procurement Section is responsible for the management of numerous contracted and outsourced ICT services including help desk escalation services and telecommunications. The Section is also responsible for the coordination of services such as major office machines and video conference facilities management. The area is the escalation point for incidents or problems relating to any of these contracted ICT services.
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Description of the Role |
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The ICT Service Strategy and Procurement section is seeking a dedicated IT Accounts Officer to assist in ensuring the efficient and effective running of the team including being responsible for:
- Develop and maintain the ICT Infrastructure services budget spreadsheet
- Manage and review Telstra accounts and invoices across FaHCSIA
- Liaison with FaHCSIA IT Asset Management, IMT Group Finance and Voice Services
- Liaison with vendors for confirmation of telecommunications lines and services availability
- Discussion with vendors for Voice, Internet, Central Communications and Satellite accounts issues to ensure provision of services
- Preparation of meeting agenda and minutes
- Create monthly expenditure reports
- Develop and maintain cost saving strategies across ICTIS
- Assistance with Simple Procurement processes within a contracting and procurement area
- Work within a team
- Work within SM7Assist with business as usual operations of client management including a clear understanding of infrastructure services
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Desirable qualifications / Additional Comments about the Position |
Experience in an ICT and accounts payable environment is highly desirable.
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Contact Officer |
Name: Maja Potrebica
Phone: (02) 6244 5537 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Proven experience of Customer Services skills in an APS team environment.
Criterion 2
Ability to plan, set priorities and meet deadlines in a landscape of competing priorities.
Criterion 3
Knowledge of Telecommunications support arrangements.
Criterion 4
Knowledge of invoicing and accounts payable processes.
Criterion 5
Sound oral and written communication skills and attention to detail
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct |
Referee Reports |
Reports to be requested later |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals.
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| Impact Reference No |
50006379 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 4, $55,478 - $59,705 |
| Branch or Group for bulk rounds |
ICT Infrastructure Services Branch |
| Section/ICC |
Service Operations Section |
| Position Title |
Client Management Admin Officer |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
- Assisting with administration activities, through the document library, ITIL based Service Desk toolset Service Manager 7 (SM7) and managing notifications and escalations through the client management outlook mailbox.
- Have good negotiation skills and can communicate with staff and customers of all diversities inoffensively.
- Be able to value the opinions and feedback from others especially when differing from their own.
- Sound written skills which include documenting processes using existing templates.
- Ability to re-engineer a process and prepare process work flows using Microsoft Visio software and standard templates.
- Ability to research and provide innovative solutions to improve on processes
- Provide secretariat duties.
- Other duties as directed by your supervisor.
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- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
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Information about the Section/Branch |
ICT Infrastructure Services Branch is responsible for the delivery of reliable, efficient and quality ICT services to FaHCSIA, including:
- Design and support of the Department's ICT infrastructure (network, desktops, servers, storage etc)
- Telephony and video conferencing
- ICT Security
- Desktop support
- ICT Change Management
- ICT Business Continuity Planning
- ICT Disaster Recovery
- ICT Client Management
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Description of the Role |
| The Client Management support officer is responsible for maintaining customer relationships and addressing escalations of issues.
The objective of this role is to ensure escalations are handled in a timely manner and communication to the customer is adhered too at all times.
The Client Management support officer will assist the team leader and other members of the team with the day to day administration of tasks and activities.
The Client Management support office may be asked to assist the Service Improvement team with customer related issues. |
Desirable qualifications / Additional Comments about the Position |
Specific knowledge and experience in Incident and Problem management
Desirable experience:
- Good working Knowledge of an ITIL based Service Desk toolset.
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Contact Officer |
Name: Zoe James
Phone: (02) 6244 5515 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Assisting with administration activities, through the document library, ITIL based Service Desk toolset Service Manager 7 (SM7) and managing notifications and escalations through the client management outlook mailbox.
Criterion 2
Have good negotiation skills and can communicate with staff and customers of all diversities inoffensively
Criterion 3
Sound written skills which include documenting processes using existing templates.
Ability to re-engineer a process and prepare process work flows using Microsoft Visio software and standard templates.
Criterion 4
Demonstrated experience in developing and maintaining relationships with key stakeholders at all levels with a strong client service orientation. Be able to value the opinions and feedback from others especially when differing from their own.
Criterion 5
Proven ability to plan, prioritise and meet deadlines and the ability to work in a team environment. Ability to research and provide innovative solutions to improve on processes. Provide secretariat duties as required.
Criterion 6
Demonstrated awareness and personal commitment to the APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 8 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50016630 |
| No of Vacancies |
1 |
Vacancy Type |
Ongoing and Non-Ongoing (Specified Term) for 6 months part time 15-20 hours per week |
Classification and Salary range |
APS Level 2, $41,472 - $45,375 |
| Branch or Group for bulk rounds |
ICT Infrastructure Services Branch |
| Section/ICC |
ICT Service Operations Section |
| Position Title |
Switchboard Operator |
| Location |
Tuggeranong |
| Security Requirements |
No Security Clearance Required |
- flexible working environment
- commitment to workplace diversity
- commitment to work/life balance
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Information about the Section/Branch |
The purpose of the Branch is to provide and manage the delivery of reliable, efficient and quality ICT services to FaHCSIA. The Branch is responsible for:
- ICT Change Management
- ICT Business Continuity Planning
- ICT Disaster Recovery
- ICT Client Management
- Design and support of the Department's ICT infrastructure (network, desktops and associated services)
- ICT Security
- Telephone, Voice and Video Conferencing
- Desktop Services
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Description of the Role |
| A switchboard operator is required to have precise communication skills, experience in interacting with a diverse client base, excellence in customer service and the ability to work well in high pressure situations |
Vacancy Type |
Ongoing and Non-Ongoing (Specified Term) for 6 months
Part time 15-20 hours per week |
Contact Officer |
Name: Verity Hughes
Phone: (02) 6244 5546 |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Customer service experience, preferably in a helpdesk environment and/or switchboard operator environment and or experience in telephone moves, adds changes
Criterion 2
Written and oral communication skills with experience in responding to queries from the public in a timely and professional manner.
Criterion 3
Ability to solve problems while a customer waits and respond immediately with a client focus. This SC involved a scenario where a person has been transferred several times and cannot be transferred again.
Criterion 4
Ability to determine and document workflow procedures
Criterion 5
Good understanding of the public service values and code of conduct. Question: What do you believe are the core principles of the APS Code of Conduct and Values? |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50017490 |
| No of Vacancies |
Several |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 5, $62,626 - $65,024 |
| Branch or Group for bulk rounds |
Office of Housing Branch |
| Section/ICC |
Housing Market and Policy Section |
| Position Title |
Policy Officer |
| Location |
Woden |
| Security Requirements |
No Security Clearance Required |
| The Housing Market and Policy section sits within the Office of Housing Branch and is responsible for the research and development of future policy on affordable housing in Australia . The section is also responsible for monitoring the Australian housing market through a wide variety of sources. |
- Dynamic and fast-moving working environment
- Learning and development opportunities available
- Strong work/life balance commitment
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Information about the Section/Branch |
The function of the Housing Market and Policy section is to conduct research and analysis and provide advice on possible future policy directions for affordable housing. This includes developing policy advice on older persons housing issues and researching national and international housing issues and models. The section is also responsible for monitoring and analysing housing market information and data and preparing Question Time Briefs for the Office of Housing branch |
Description of the Role |
- Assist with the development of new policy proposals, including thorough research and analysis of a wide range of information and data sources;
- Diligently maintain up-to-date Question Time Briefs;
- Competently prepare ministerial correspondence, briefs and reports as directed;
- Respond to dynamic team needs in a flexible, adaptable and positive manner;
- Ability to work on complex work tasks within tight timeframes; and
- Work collaboratively as part of a small team and support other members of the Branch, as needed.
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Contact Officer |
Name: Emma Knapp
Phone: (02) 6132 1540 |
Desirable qualifications / Additional Comments about the Position |
Academic qualifications desirable. 500 word response per selection criteria. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated experience in policy formulation and development
Criterion 2
Strong written and oral communication skills and ability to liaise with a range of internal and external stakeholders
Criterion 3
Well developed research and analytical skills
Criterion 4
Demonstrated awareness and personal commitment to the FaHCSIA and APS Values and Code of Conduct |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals. |
| Impact Reference No |
50019194 |
| No of Vacancies |
Several |
Vacancy Type |
Ongoing (Permanent) |
Classification and Salary range |
APS Level 6, $67,421 - $74,969 |
| Branch or Group for bulk rounds |
Office of Housing Branch |
| Section/ICC |
Housing Market and Policy Section |
| Position Title |
Policy Officer |
| Location |
Woden |
| Security Requirements |
No Security Clearance Required |
| The Housing Market and Policy Section sits within the Office of Housing Branch and is responsible for the research and development of future policy on affordable housing in Australia . The section is also responsible for monitoring the Australian housing market through a wide variety of sources. |
- Dynamic and fast-moving working environment
- Learning and development opportunities available
- Strong work/life balance commitment
|
Information about the Section/Branch |
The function of the Housing Market and Policy section is to conduct research and analysis and provide advice on possible future policy directions for affordable housing. This includes developing policy advice on older persons housing issues and researching national and international housing issues and models. The section is also responsible for monitoring and analysing housing market information and data and preparing Question Time Briefs for the Office of Housing branch. |
Description of the Role |
- Assist with the development of new policy proposals, including thorough research and analysis of a wide range of information and data sources;
- Diligently maintain up-to-date Question Time Briefs;
- Competently prepare and write ministerial correspondence, briefs and reports as directed;
- Respond and assist team needs in a flexible, adaptable and positive manner;
- Ability to work on complex work tasks within tight timeframes; and
- Work collaboratively as part of a small team and support other members of the Branch, as needed.
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Contact Officer |
Name: Emma Knapp
Phone: (02) 6132 1540 |
Desirable qualifications / Additional Comments about the Position |
Academic qualifications desirable. 500 word response per selection criteria. |
Will interviews be conducted? |
Selection may be made on applications/referees |
Selection Criteria |
The following criteria reflect the abilities, qualifications, experience, standard of work performance and personal qualities sought in the occupant of the position.
Criterion 1
Demonstrated experience in policy formulation and development, displaying ability to undertake research, analyse issues and use initiative.
Criterion 2
High level written and oral communication skills with a demonstrated ability to liaise and negotiate with a range of internal and external stakeholders.
Criterion 3
Highly developed organisational skills, including the ability to work within tight timeframes and manage competing priorities.
Criterion 4
Demonstrated ability to work effectively either as part of a small team or individually.
Criterion 5
Demonstrated personal drive and integrity and awareness and personal commitment to FaHCSIA and APS Values and Code of Conduct. |
Referee Reports |
Provide two names and contact details |
Applications Close |
11.30pm AEST Sunday 1 August 2010
Please note that where the closing date is extended the vacancy remains open to all potential applicants. Extensions cannot be granted to individuals.
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For further FaHCSIA positions please visit the website
http://www.fahcsia.gov.au/careers/vacancies/Pages/default.aspx
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